VoiceBootcamp instructor-led training
Choose from three focused instructor-led courses covering Amazon Connect administration, application development and workforce management, or build skills at your own pace with Amazon Connect Contact Center Video Training.
Five-day instructor-led courses starting at $3,499 USD.
Learn to plan, configure and manage Amazon Connect, including users, routing profiles, queues, contact flows, security, reporting and core integrations.
Extend Amazon Connect with APIs, AWS Lambda, event-driven integrations and custom applications while learning practical automation and development patterns.
Develop workforce-management skills for forecasting, capacity planning, scheduling, adherence and performance optimization in Amazon Connect contact centers.
Develop and maintain your Amazon Connect skills with on-demand training videos, technical support, continuous updates and a full year of AWS-based lab access.
eLearning starts from $899 USD Explore Video TrainingGo beyond product theory with guided instruction, lab practice and continued learning support.
Structured instructor-led training with time for demonstrations, practice and questions.
Practice configurations and workflows in guided lab exercises designed around real tasks.
Reinforce your skills by attending an eligible public delivery again within two years.
Continue reviewing relevant lessons and demonstrations after the live class ends.
These courses are designed for technical professionals responsible for deploying, integrating, developing or operating cloud contact-center solutions.
Tell us what you manage or want to build, and our team will help you select the right Amazon Connect course.